Terms and Conditions

Zoogoloo is a multi-vendor marketplace connecting bird breeders and buyers across South Africa. We provide the platform only and do not own or sell listed products.

• Zoogoloo facilitates transactions only
• Vendors are responsible for listings and fulfilment
• Vendors must submit a withdrawal request to receive their funds
• Payments will be made within 3–7 working days after withdrawal request is received
• We do not guarantee product accuracy

• Accurate bird information (breed, age, health)
• Ethical sourcing and compliance with animal laws
• Ensure listings are accurate and truthful
• Vendors will only be paid into their own registered bank account

Where a vendor is found responsible for a refund, return, or misrepresentation, they remain fully liable for associated costs including refunds and courier expenses. Zoogoloo may recover such costs from any available vendor balances. Where no funds are available, Zoogoloo reserves the right to suspend the vendor account and withhold the product/s until payment is received. All disputes are handled through Zoogoloo as the marketplace mediator and assessed on a case-by-case basis. Zoogoloo reserves the right to approve, decline, or partially settle any refund based on policy review.

• Verify listings before purchase
• Understand live animal care responsibility
• Accept risk upon delivery